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25-Nov-2019 01:12 by 7 Comments

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Long-suffering customers of energy giant npower who have been sent late or bloated bills are being urged to challenge them under the provisions of a little-known industry rule covering back-billing.A challenge could result in old debts being written off and compensation.

Npower customers who have received a late bill can contact the supplier on 08 and ask for their account to be reviewed under the back-billing Code of Practice rule.Your supplier can’t ask to be paid for unbilled energy used more than 12 months ago, if you haven’t been accurately charged for this usage before.Suppliers must make these protections clear in their terms and conditions.The Citizens Advice consumer helpline can offer help and advice on energy issues if you’re having problems.(The Frisky) -- First thing one morning I got a text from one of my friends, the kind I get all too often: "Met my future husband last night!Backbills can be for any amount, but we have put in place rules which define when your supplier can charge you, and to prevent backbilling beyond 12 months.

Put simply, a supplier can’t seek additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued.They can also contact Citizens Advice for help on 03454 040506.And anyone who lodged a back-billing complaint with any supplier at least eight weeks ago, which remains unresolved, can turn to the Energy Ombudsman by calling 0330 4401624 or visiting the website at ombudsman-services.org/energy.To help your supplier give you accurate bills, we recommend that you provide regular meter readings to them, and tell them when you are moving in or out of a property.But we don’t expect that not responding to a request for meter details or readings from your supplier means you are behaving obstructively or unreasonably.All suppliers must have a complaints handling procedure.

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